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Legal mentions

SAS Balsame, mindful of the rights of individuals, particularly with regard to automated processing, and with a view to transparency with its customers, has put in place a policy covering all such processing, the purposes for which it is carried out and the means of action available to individuals to enable them to exercise their rights as fully as possible.
For further information on the protection of personal data, please consult the following website: https://www.cnil.fr/ By continuing to browse this site, you accept without reservation the following provisions and conditions of use.
The version of these conditions of use currently online is the only version that can be invoked throughout the period of use of the site and until a new version replaces it.

 

Article 1 - Legal information

1.1 Site (hereinafter ‘the site’) :
 
Balsame 1.2 Publisher (hereinafter ‘the Publisher’):
 
SAS BALSAME

located at: 5 rue du cimetiere, CHERENG 

registered with the Lille Trade and Companies 

Register telephone number: 0033667751049 

e-mail address: contact@balsame.fr
 
1.3 Host (hereinafter referred to as the ‘Host’):
 
Balsame is hosted by OVH, whose registered office is located at 2 rue Kellermann 59100 Roubaix.
 
1.4 Data Protection Officer (DPO):


A Data Protection Officer, Eve Lejeune, evelejeune@balsame.fr, is available to answer any questions you may have regarding the protection of your personal data.
 
Article 2 - Access to the site

 

Access to and use of the site are reserved for strictly personal use. You undertake not to use this site or the information or data contained therein for commercial, political or advertising purposes or for any form of commercial solicitation, in particular the sending of unsolicited e-mails.

Article 3 - Site content

 

All trademarks, photographs, texts, comments, illustrations, images (animated or not), video sequences, sounds, as well as all computer applications that may be used to operate this site and, more generally, all elements reproduced or used on the site are protected by current intellectual property laws.
They are the full and entire property of the publisher or its partners. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of the publisher, is strictly prohibited. The fact that the publisher does not initiate proceedings as soon as it becomes aware of such unauthorised use does not constitute acceptance of the said use and waiver of prosecution.

 

Article 4 - Site management

 

For the proper management of the site, the publisher may at any time :
- suspend, interrupt or limit access to all or part of the site, restrict access to the site, or to certain parts of the site, to a specific category of Internet users; - delete any information that may disrupt the operation of the site or contravene national or international laws; - suspend the site in order to carry out updates.

Article 5 - Liability

 

The publisher may not be held liable in the event of any failure, breakdown, difficulty or interruption in operation preventing access to the site or any of its functions.
You are entirely responsible for the equipment you use to connect to the site. You must take all appropriate measures to protect your equipment and your own data, in particular from viral attacks via the Internet. You are also solely responsible for the sites and data that you consult.
 
The publisher cannot be held responsible in the event of legal proceedings against you :
- as a result of the use of the site or any service accessible via the Internet; - as a result of your failure to comply with these general terms and conditions.
 
The publisher is not liable for any damage caused to you, to third parties and/or to your equipment as a result of your connection to or use of the site, and you hereby waive any action against it in this respect.
If the publisher becomes the subject of amicable or legal proceedings as a result of your use of the site, it may take action against you to obtain compensation for all losses, sums, penalties and costs that may arise from such proceedings.

Article 6 - Hypertext links 

The publisher authorises users to set up hypertext links to all or part of the site. Any link must be removed at the publisher's request.
Any information accessible via a link to other sites is not published by the publisher. The publisher has no rights whatsoever over the content of the said link. 

 

Article 7 - Data collection and protection 

Your data is collected by the Eve Lejeune sole proprietorship.
Personal data means any information relating to an identified or identifiable natural person (data subject); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number or one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.
The personal information that may be collected on the site is mainly used by the publisher to manage relations with you and, where applicable, to process your orders.
 
The personal data collected is as follows
- surname and first name - address - e-mail address - telephone number - date of birth - order history, abandonment.
- Financial data: as part of the payment process for products and services offered on the Platform, the Platform records financial data relating to the user's credit card.
A Data Protection Officer, Eve Lejeune, evelejeune@balsame.fr, is available to answer any questions you may have regarding the protection of your personal data.
 
Article 8 - Right of access, rectification and removal of your data 

Pursuant to the regulations applicable to personal data, users have the following rights:
- right of access: they may exercise their right of access to the personal data concerning them by writing to the e-mail address given below. In this case, before exercising this right, the Platform may request proof of the user's identity in order to verify its accuracy;
· the right to rectification: if the personal data held by the Platform is inaccurate, they may request that the information be updated; - the right to deletion of data: users may request that their personal data be deleted, in accordance with applicable data protection laws; - the right to limitation of processing: users may request the Platform to limit the processing of personal data in accordance with the assumptions provided for by the RGPD; - the right to object to the processing of data: users may object to their data being processed in accordance with the assumptions provided for by the RGPD; - the right to portability: they may request that the Platform give them the personal data they have provided in order to transfer it to a new Platform.
You may exercise this right by contacting us at the following address: 5 rue du cimetiere CHERENG.
 
Or by email, at the following address: 

contact@balsame.fr You can also contact our Data Protection Officer: Eve Lejeune, evelejeune@balsame.fr, who will be happy to answer any questions you may have about the protection of your personal data.
 
All requests must be accompanied by a photocopy of a valid, signed identity document and state the address at which the publisher may contact the applicant. A reply will be sent within one month of receipt of the request. This one-month period may be extended by two months if the complexity of the request and/or the number of requests so require.
 
In addition, and since Law no. 2016-1321 of 7 October 2016, individuals who so wish, have the possibility of organising the fate of their data after their death. For more information on this subject, you can visit the CNIL website: https://www.cnil.fr/.
 
Users may also lodge a complaint with the CNIL on the CNIL website: https://www.cnil.fr.
 
We recommend that you contact us first before lodging a complaint with the CNIL, as we are entirely at your disposal to resolve your problem.
 
Article 9 - Use of data 

Personal data collected from users is used to provide and improve the Platform's services and to maintain a secure environment. The legal basis for processing is the performance of the contract between the user and the Platform. More specifically, the data is used for the following purposes
 
- access to and use of the Platform by the user; - management of the operation and optimisation of the Platform; - implementation of user assistance; - verification, identification and authentication of data transmitted by the user; - personalisation of services by displaying advertisements according to the user's browsing history and preferences;
- prevention and detection of fraud, malware (malicious software) and management of security incidents; - management of any disputes with users; - sending of commercial and advertising information, according to the user's preferences; - organisation of the conditions of use of the Payment Services.
 
Article 10 - Data retention policy
 
The Platform retains your data for as long as is necessary to provide its services or support to you.
To the extent reasonably necessary or required to satisfy legal or regulatory obligations, settle disputes, prevent fraud and abuse or enforce our terms and conditions, we may also retain some of your information as necessary, even after you have closed your account or we no longer need it to provide our services to you.
 
Article 11- Sharing personal data with third parties

Personal data may be shared with third-party companies exclusively in the European Union, in the following cases:
- when the user uses the payment services, for the implementation of these services, the Platform is in relation with third-party banking and financial companies with which it has entered into contracts;

- when the user publishes, in the free comment areas of the Platform, information accessible to the public; - when the user authorises the website of a third party to access his/her data; 

- when the Platform uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to the user's data in order to provide these services and are contractually obliged to use it in accordance with the provisions of the applicable regulations on the protection of personal data; - if required by law, the Platform may transmit data in order to follow up claims made against the Platform and to comply with administrative and legal proceedings.
 
Article 12 - Commercial offers 

You may receive commercial offers from the publisher. If you do not wish to do so, please send an e-mail to the following address: contact@balsame.fr If, when consulting the site, you access personal data, you must refrain from any collection, any unauthorised use and any act that may constitute an attack on the privacy or reputation of individuals. The publisher declines all responsibility in this respect.
Data is kept and used for a period of time in accordance with current legislation.

Article 13 - Cookies 

What is a ‘cookie’?

A cookie is an electronic file placed on a terminal (computer, tablet, smartphone, etc.) and read, for example, when a website is consulted, an e-mail is read, software or a mobile application is installed or used, regardless of the type of terminal used (source: https://www.cnil.fr/fr/cookies-traceurs-que-dit-la-loi).
The site may automatically collect standard information. Any information collected indirectly will only be used to monitor the volume, type and pattern of traffic using this site, to develop the design and layout of the site and for other administrative and planning purposes and generally to improve the service we offer you.
 
Where appropriate, cookies issued by the site publisher and/or third-party companies may be placed on your terminal with your consent. In this case, the first time you browse this site, a banner explaining the use of cookies will appear. Before continuing to browse, the customer and/or prospective customer must accept or refuse the use of cookies. The consent given will be valid for a period of thirteen (13) months. Users may deactivate cookies at any time.
 
The following cookies are present on this site: Google cookies: 

  • Google analytics: used to measure the site's audience; 

  • Google tag manager: facilitates the implementation of tags on pages and enables Google tags to be managed; 

  • Google Adsense: Google advertising network using websites or YouTube videos as a medium for its ads; 

  • Google Dynamic Remarketing: enables dynamic advertising to be offered based on previous searches; 

  • Google Adwords Conversion: adwords advertising campaign tracking tool; 

  • DoubleClick: Google advertising cookies for displaying banners.
     

Facebook cookies: 

  • Facebook connect: allows you to identify yourself using your Facebook account; 

  • Facebook social plugins: allows you to like, share and comment on content with a Facebook account; 

  • Facebook Custom Audience: allows you to interact with your Facebook audience.
     
    - Wix .
     
    The lifetime of these cookies is thirteen months.

 

Article 14 - Photographs and representation of products

The photographs of products, accompanying their description, are not contractual and are not binding on the publisher.

 

Article 15 - Applicable law

The present conditions of use of the site are governed by French law and are subject to the jurisdiction of the courts of the registered office of the publisher, subject to a specific attribution of jurisdiction arising from a particular legal or regulatory text.

 

Article 16 - Contact us

If you have any questions or require information about the products presented on the site, or about the site itself, you can leave a message at the following address: contact@balsame.fr.    
 

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